Expandbed Warranty

ExpandBed Warranty

 

IMPORTANT

Unpacking Instructions for the ExpandBed memory foam and innerspring products.  These beds are compressed and vacuumed sealed for shipping convenience. Please allow 24 to 48 hours for your new mattress to inflate to normal size. There may be a slight foam odor. This is normal and will dissipate in a short time. Please follow the directions below to avoid prolonged decompression time. Unpack the mattress in a well-ventilated area with an open window.

Discard any packaging materials. You may use the mattress the same day, but it is important to air out the bed as much as possible in the first few hours after unpacking. For best results leave the mattress completely uncovered for 24 to 48 hours so that the slight foam odor can escape and dissipate and the mattress can return to normal shape and size. You should cover your new ExpandBed with a waterproof mattress pad to protect it from spills. The outer covers are removable and can be dry cleaned. Enjoy a restful night’s sleep on a genuine memory foam mattress!

Care and Maintenance the Anti-Microbial outer covers on most models are removable and can be dry cleaned.

ExpandBed recommends the use of a high quality, waterproof, mattress pad to protect the foam from moisture. Care should be taken to avoid spills or moisture, which will be absorbed by the Visco Elastic foam if not properly protected. ExpandBed mattresses are designed with a single sleeping surface, so they do not require flipping. However, your mattress should be rotated 180 degrees every 90 days to promote longevity and even wearing. Your mattress must be supported by a firm, flat foundation. Examples include but are not limited to a box spring, foundation box, platform bed with adequate slats, or the floor. When using a box spring or foundation box, your frame must be built with at least one center support bar and leg.

Limited Warranty: Your new memory foam or hybrid innerspring mattress is covered by a 10-year prorated limited warranty. Please retain your receipt as your warranty record. Cost of processing warranty claims including on property inspection and return transportation of approved products is the responsibility of the purchaser. The product warranty covers workmanship, manufacturers’ defects, and materials for a period of 10 years: prorated. There is no comfort guarantee expressed or implied. The limited warranty is valid only for the original purchaser.

Warranty period begins at the date of the original purchase. Product purchases must be made from authorized ExpandBed contract sales representatives in order to retain the valid product warranty. Proof of purchase and certification of purchase from an Authorized Expandbed Contract Sales Representative must be provided in order for a warranty claim to be processed.

This limited warranty covers the following issues:

  • Defects in workmanship and materials.
  • Loose or broken parts not caused by improper care or product abuse.
  • Body impressions visibly greater than 1 inch on all sleeping surfaces.

 

This limited warranty does not cover:

  • Body impressions visibly less than 1 inch on all sleeping surfaces.
  • Comfort preferences.
  • Sheet fit.
  • Mattress damage due to inappropriate support. Transportation costs.
  • Bed Height. Handles.
  • Outer mattress fabric and/or cover.

 

Expandbed offers a warranty of products as stipulated, and unless explicitly stated otherwise, for applicable products

(i) sold to original customers only, and

(ii) if the request for warranty is received within the corresponding number of stipulated calendar days from the date of original invoice.

For warranty applicable returns, if exchange or repair is not available, credit will be issued to the purchaser’s account. Purchaser is responsible for return shipping. Any missing product or product which has been physically processed in any way beyond the originally shipped condition may result in a decrease or full forfeiture in replacement value.

ExpandBed does not warranty used, as is, production fallout, or repair stock conditions. Warranty issues can be addressed by emailing warranty@expandbed.com. Documentation, including photographs, and / or onsite inspection may be required.